Creating your first event is simple. Sign up for a free account, then click "Create Event" in your dashboard. Our step-by-step wizard will guide you through setting up your event details, ticket tiers, zones, and pricing. You can save your event as a draft and publish it when you're ready.

Yes! We offer a free Starter plan that's perfect for small events. It includes up to 100 tickets per event, basic zone access control, QR code ticket generation, email support, and a basic analytics dashboard. You can upgrade to Professional or Enterprise plans as your needs grow.

We currently support mobile money (MTN, Vodafone, AirtelTigo), bank transfers, and card payments. Our platform is designed with African markets in mind, and we're continuously adding support for more local payment methods.

You can set up a basic event in just a few minutes. Our intuitive event wizard guides you through all the necessary steps. For more complex events with multiple zones and ticket tiers, it typically takes 15-30 minutes to complete the setup.

Offline verification allows staff to scan and validate tickets even when there's no internet connection. Our QR codes use secure cryptographic hashing, so ticket validation can happen locally on the scanning device. Once connectivity is restored, all verification data syncs automatically.

Zones are configurable access areas within your event venue. You can create unlimited zones—VIP lounges, backstage areas, merchandise stands, or any restricted space. Each ticket tier can grant access to specific zones, enabling sophisticated access management. For example, a VIP ticket might unlock both the main gate and VIP lounge.

Our triple ledger system automatically separates every transaction into three distinct ledgers: Tax, Revenue, and Platform Fees. This ensures complete financial transparency, simplifies compliance, and enables real-time reporting. You can always see exactly where every transaction goes.

Yes! Professional and Enterprise plans include custom branding options. You can upload your logo, choose brand colors, and customize ticket templates to match your event's aesthetic. Enterprise customers can also access white-label solutions.

Yes, we support multiple currencies. Currently, we fully support GHS (Ghana Cedis), and we're working on adding support for other African currencies. Enterprise customers can request custom currency configurations.

Our Starter plan is completely free. The Professional plan charges a 5% commission per transaction. Enterprise plans have custom pricing based on your volume and requirements. Contact our sales team for enterprise pricing details.

For Professional plan users, payments are typically processed within 3-5 business days after your event ends. Enterprise customers can negotiate custom payment schedules, including installment options for large events.

No hidden fees. Our pricing is completely transparent. The only fees you'll see are the platform commission (for Professional plans) and any payment processing fees from your chosen payment gateway. All fees are clearly displayed before you confirm any transaction.

Since our Professional plan is commission-based (you only pay when you sell tickets), there's no subscription to cancel. For Enterprise plans with custom agreements, refund policies are outlined in your specific contract.

Starter plan users have access to email support. Professional plan users get priority email support with faster response times. Enterprise customers receive 24/7 priority support with guaranteed response times, dedicated support channels, and a personal account manager.

Yes! Enterprise customers have full API access for custom integrations. Our API documentation is available at /developers. You can use our API to integrate Ardent Ticketing with your existing systems, build custom applications, or automate workflows.

Our platform is built for reliability with 99.9% uptime SLA for Enterprise customers. However, our offline-first architecture means that even if connectivity is interrupted, ticket verification can continue using offline mode. All data syncs automatically once connectivity is restored.

Security is our top priority. We use bank-level encryption, implement comprehensive audit logging, and maintain SOC 2 compliant infrastructure. All financial transactions are processed through secure, PCI-compliant payment gateways. Enterprise customers can request additional security documentation.

Yes! All plans include data export capabilities. You can export attendee lists, sales reports, financial summaries, and analytics data in CSV or Excel formats. Enterprise customers have access to advanced reporting and custom data export options.

Starter plan events are limited to 100 tickets. Professional and Enterprise plans have unlimited ticket capacity. Our infrastructure can handle events of any size, from intimate gatherings to stadium-sized concerts.

Yes! Attendees can transfer tickets to others through our platform. Organizers can enable or disable ticket transfers for each event. When transfers are enabled, attendees can request transfers, and the original ticket holder approves them. There may be transfer fees depending on your event configuration.

You can process refunds directly from your event dashboard. Refund policies are set per event, and you can choose to allow full refunds, partial refunds, or no refunds. Refunds are processed back to the original payment method within 5-7 business days.

Yes! You can enable waitlists for any ticket tier. When tickets become available (due to cancellations or releases), waitlisted attendees are automatically notified and can purchase tickets in order of their waitlist position.

You can check in attendees using our mobile app or web interface. Simply scan the QR code on their ticket, and the system will verify the ticket and mark the attendee as checked in. Staff can use any smartphone with our scanning interface. Offline mode ensures check-ins work even without internet connectivity.